Information we handle
Depending on the service used, agiHx may process account and organisation details, email addresses, message content and attachments, authentication challenge records, technical security events, mandate and approval records, and signed Exchange receipts. Customers determine the content they submit and the people involved in their Exchanges.
Why we handle it
We use this information to deliver and receive requested email, authenticate users, enforce identity and mandate boundaries, obtain structured human action, prevent abuse, diagnose failures, meet security and legal obligations, and provide verifiable evidence of completed Exchanges.
Retention defaults
- Email content and attachments: 90 days.
- Authentication challenge records: 30 days.
- Security and audit logs: 12 months.
- Exchange receipts, mandates and approval records: 7 years.
- Deleted-data backups: no more than 35 days.
A legal hold or customer-specific lawful requirement may change an applicable period. Signed receipts retain canonical evidence rather than relying on the continued availability of message content.
Access, correction and deletion
Contact us to request access to, correction of or deletion of personal information. We verify the requester and may retain records where law, security or the integrity of an authorised Exchange requires it.
Contact
Privacy and retention enquiries: info@agihx.com.